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Frequently asked Questions

On this page we have collected the most frequently asked questions we receive from our customers and answered them. Whether you are interested in our products or the ordering process, you will probably find the answer here.

Do you have a question that is not on this list? Do not hesitate to contact us. Our team is always ready to help you and provide the information you need.

Order and Delivery

When can I expect my order?
Due to high demand and the large number of orders placed with us, it may take a little longer than usual to receive your product. Our products are shipped directly to you from the supplier. This unique business model allows us to save significant costs on warehousing and transportation, meaning we can offer our products at a lower price than our competitors and even cover the shipping costs. We are doing everything we can to get your order to you as quickly as possible and appreciate your patience and understanding during this busy period.

The expected delivery time has passed, where is my order?!
In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, sometimes delays can occur in the delivery process. You can check the status of your order here .

Have you not received anything 3 days after the expected delivery time? Please contact us.

I am missing some products in my order. How is that possible?
Because we work with different suppliers, products can be shipped separately. If products are missing from your order, you will normally receive them within 2-3 days. We apologize for the inconvenience.

What are the shipping costs?
We will cover the shipping costs for the order.*

*Sometimes as part of a promotion, we give away certain items for FREE. To cover costs, we charge €6.95 in shipping costs.

Exchanges and Returns

I am not satisfied with my order. Can I return this?
Yes. You can return any order to us within 30 days without giving a reason.

I want to return an item, what should I do?
If you are not satisfied with your order, you can exchange or return it within 30 days of receipt. Products must be returned in their original condition with tags and labels. The product must not show any signs of use.

A return shipment must always have a Track & Trace code. The sender is always responsible for shipping. As soon as we have received the returned goods from you, we will ensure that the purchase amount is credited to your account within 14 days.
>> Click here to download a return form <<

Track and trace

The Track and Trace code does not provide any information, how is that possible?
The Track and Trace details are available from the moment your package arrives at the carrier. Please note that delays may occur.